Shipping policy

Thank you for choosing Dealer's Hand! We are excited to deliver our premium streetwear to customers worldwide. This Shipping Policy outlines the details and procedures for shipping orders within the UK, Rest of Europe, and the Rest of the World.

1. Shipping Methods:

   • For orders within the UK:

     • The estimated time to dispatch is 0-3 business days from the date of purchase.
     • We offer standard shipping through reliable local carriers. The estimated delivery time is 3-5 business days from the date of dispatch.

   • For orders to the Rest of Europe:

     • The estimated time to dispatch is 0-3 business days from the date of purchase.
     • We provide international shipping to countries within Europe. The estimated delivery time is 5-10 business days from the date of dispatch.
     • Please note that customs fees, duties, and taxes may apply, and the customer is responsible for any additional charges imposed by the destination country.

   • For orders to the Rest of the World:

     • The estimated time to dispatch is 0-3 business days from the date of purchase.
     • We offer international shipping to countries outside of Europe. The estimated delivery time is 7-14 business days from the date of dispatch.
     • Similar to orders to the Rest of Europe, customs fees, duties, and taxes may apply, and the customer is responsible for any additional charges imposed by the destination country.

   • For pre-orders:

     • The estimated time to dispatch is 3-7 business days from the date of store closing (usually a week after store opens)
     • We offer standard shipping through reliable local carriers. The estimated delivery time is 3-5 business days from the date of dispatch for the UK, 5-7 business days for Europe and 5-9 business days for the resto for the world

2. Order Processing Time:

   • We strive to process and dispatch orders within 0-3 business days after receiving payment confirmation, depending on whether it is a pre-order or not and location of order (see above for more information)
   • Please note that during peak seasons or promotional periods, order processing times may be slightly longer. We appreciate your patience.

3. Order Tracking:

   • Once your order is dispatched, we will provide you with a tracking number via email.
   • You can use the tracking number to monitor the progress of your shipment through our website or the designated carrier's website.

4. Shipping Charges:

   • Shipping charges are calculated based on the destination and the weight of the package.
   • The exact shipping cost will be displayed during the checkout process before you finalize your order.

5. Customs and Import Duties:

   • For international orders, customs fees, import duties, taxes, and other charges may be applicable based on the destination country's regulations.
   • These charges are the responsibility of the customer, and Dealer's Hand has no control over or liability for any customs-related fees or delays.
   • We recommend contacting your local customs office for more information on the customs policies and charges specific to your country.

6. Shipping Address:

   • Customers are responsible for providing accurate and complete shipping addresses during the checkout process.
   • Dealer's Hand is not responsible for any delays or non-delivery caused by incorrect or incomplete addresses.

7. Delivery Issues:

   • In the rare event that your package is lost, stolen, or damaged during transit, please contact our customer support team at dealershand7@gmail.com.
   • We will work with the carrier to resolve the issue and, if necessary, initiate a replacement or refund.

For any further questions or concerns regarding our shipping policy, please contact our customer support team at dealershand7@gmail.com